New Horizon Call Recording service

The new Horizon Call Recording service will be available by the end of September. This secure and compliant recording service is custom built for Horizon and embedded within the core network, offering a reliable way to record all incoming, outgoing and internal Horizon calls.

• Horizon customers will benefit from these new advancements:
• New Call Recording web portal – simple and secure
• Multiple access policies – different actions permitted to different user types (Admin, Supervisor, Staff user)
• MiFID II compliant
• Simple to use
• Full encryption and secure storage, with automatic deletion at end of retention period
• Advanced search, playback in browser
• Bulk and individual download of recordings
• Full audit logs and reporting