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Providing Outstanding Communication Solutions For Business
Well, very simply, cloud hosted VoIP telephony is telephone calls over the internet that works in much the same way as a traditional telephone system but without the copper telephone lines and control unit (PBX) being located on the office wall or in the server cabinet. Phoenix Link provides a variety of cloud based VoIP telephony options including the CallSwitch platform.
Market research has shown that most UK businesses believe they need a better communications network to deliver higher customer service levels. This is possible with cloud hosted VoIP telephony as it is very flexible, configurable, feature rich, economic, expandable and importantly it's very cost effective.
The Smartphone CallSwitch Communicator App allows user to have full VoIP telephone system functionality without actually having a telephone system / desk handset.... it's all on your apple/android phone. This is incredibly useful for a business whose staff are often out of the office, on site, working from home or frequently "hot desk" or for schools and factories that have caretakers and maintenance staff with no need for a desk / handset.
Call us on 01227 200625 or email ask@telephoneskent.com and we will gladly talk you through the options to find the right VoIP telephony set up for your business.
There are potentially huge benefits of moving to VoIP telephony. These benefits include;
Uses the same structured cabling (CAT5e/CAT6/Ethernet) as PCs/MACs, sometimes literally in that some desk phones allow a computer to connect “through” them, thus minimising the cabling requirement
Very scalable as your business grows; you don’t have to invest for the future “what ifs”
Hot desking, in built functionality to fully utilise desk phones on a shared basis
Softphone, that’s an App on your smartphone, laptop, PC or MAC that has the same connectivity as your desk phone
Features and functionality including ring groups, queues, IVR, call transfer, call forwarding, voicemail, voicemail to email , and Direct Dial numbers with quick and easy remote changes
Additional functions including call recording, wallboards, statistics and reporting
Portability. Geography is largely irrelevant to VOIP, as all it needs is internet access. Therefore moving office (short or long term) is relatively simple
Multiple sites are easily catered for using VOIP with lots of call routing benefits
Disaster contingency planning is enhanced with VOIP
For more information call Phoenix Link on 01227 200625 or email ask@telephoneskent.com for details.
CallSwitch is a cloud based VoIP telephony platform that provides your business with telephones without the need for an on premises control unit. All that the telephone handset requires to work is suitable internet access, so mobile and multi site use is easy to configure. The CallSwitch system works particularly well with business grade Yealink handsets, we generally default to the Yealink W41s as a standard desk phone for business use.
The CallSwitch telephony system also includes the Desktop/Laptop Communicator softphone which can be used to supplement the desk handsets or be used as a standalone solution.
The CallSwitch telephony system can be provisioned for use in any size business environment, single or multi-site.
Often there is a concern, when moving to a VoIP cloud based telephony system, about the potential insufficiency of either internet access or internal cabling. This is generally unfounded as one of the benefits of the Yealink telephone handsets are that they have inbuilt 2 port switches to allow a single ethernet cable to be used for both the desktop PC/Laptop and the telephone handset. A VoIP call takes less than 100kb of internet bandwidth.
CallSwitch features include;
Ring Groups
Call Queues
Call Transfers
Call Forwarding
Voicemail (including voicemail to email)
Call Recording
DDI Telephone Numbers (Direct Dial Internal)
BLF (Busy Light Field) LED indicators of whether or not a user is engaged on a call
IVR (Auto Attendant)
Call Logs
Do Not Disturb
Directories (internal and external)
Remote Support and Changes
Softphone Application (for PC, Laptop and Smartphone)
CallSwitch Video Meeting for Communicator
What is Cloud Telephony?
Cloud telephony, also known as cloud-hosted VoIP telephony, refers to telephone calls made over the internet, operating similarly to traditional telephone systems but without the need for copper telephone lines and a physical control unit (PBX) in your office. Phoenix Link offers a variety of cloud-based VoIP telephony options, including the CallSwitch platform.
Benefits of Cloud Telephony
Market research indicates that many UK businesses believe they need a better communications network to enhance customer service levels. Cloud-hosted VoIP telephony addresses this need by being flexible, configurable, feature-rich, economical, and expandable, making it a highly cost-effective solution.
CallSwitch One App
The Smartphone CallSwitch One softphone App provides users with the full functionality of a VoIP telephone system without requiring a physical telephone system or desk handset. It operates seamlessly on Apple and Android phones as well as on PCs and laptops. This is particularly beneficial for businesses with staff who are frequently out of the office, on-site, working from home, or hot-desking. It is also ideal for schools and factories where caretakers and maintenance staff do not need a desk or handset.
Contact Us
For more information or to discuss the best VoIP telephony setup for your business, call us at 01227 200625 or email us at ask@telephoneskent.com. We are happy to guide you through the options to find the perfect solution for your needs.
Switching to VoIP telephony offers significant advantages, including:
Efficient Cabling: Utilizes the same structured cabling (CAT5e/CAT6/Ethernet) as PCs and Macs. Some desk phones allow a computer to connect through them, reducing the need for additional cabling.
Scalability: Easily scalable to accommodate business growth without the need for substantial upfront investment for future expansion.
Hot Desking: Built-in functionality allows desk phones to be fully utilized on a shared basis, promoting flexibility in workspace management.
Softphone Capability: Access your phone system via an app on your smartphone, laptop, PC, or Mac, providing the same connectivity as a desk phone.
Advanced Features: Enjoy features such as ring groups, call queues, IVR, call transfer, call forwarding, voicemail, voicemail-to-email, and direct dial numbers, with the ability to make quick and easy remote changes.
Additional Functions: Benefit from call recording, wallboards, comprehensive statistics, and reporting capabilities.
Portability: VoIP is highly portable and geography-independent, requiring only internet access. This makes moving offices, whether short-term or long-term, relatively simple.
Multi-Site Integration: Easily manage multiple sites with VoIP, leveraging numerous call routing benefits.
Enhanced Disaster Recovery: VoIP enhances disaster contingency planning, ensuring business continuity.
For more information, call Phoenix Link at 01227 200625 or email ask@telephoneskent.com. If you need telephone support in Kent, look no further.
Overview: CallSwitch One is a unified communications platform designed to enhance business communications through a comprehensive VoIP phone system. It integrates various communication channels such as voice, video, chat, and more, allowing businesses to operate more efficiently and professionally.
Key Features:
Advanced Call Management:
Call Routing: Intuitive drag-and-drop interface for routing calls based on enquiry type, time of day, or call volume.
IVR Menus: Customizable interactive voice response menus to direct callers efficiently.
Call Queues and Hunt Groups: Ensure calls are answered promptly by the appropriate team members.
Mobility and Flexibility:
Mobile and Desktop Apps: Access the full suite of features from any device, making it easy to work remotely.
Call Forwarding and Voicemail: Redirect calls and manage voicemails with ease, including voicemail-to-email functionality.
Enhanced Customer Experience:
Personalized Greetings and On-Hold Music: Customizable options to maintain a professional image.
Call Screening: Filter out unwanted calls to focus on important ones.
Performance Tracking and Reporting:
Live Wallboards and Reports: Monitor key metrics such as call volume, wait times, and team performance in real-time.
Call Recording: Record calls for training or dispute resolution purposes, with up to 90 days of cloud storage.
Integrations and API:
Third-Party Integrations: Seamlessly integrate with popular CRM systems like Salesforce and Microsoft Teams.
Open-API and Webhooks: Customizable solutions for specific customer needs, enhancing the platform’s flexibility.
Benefits:
Improved Efficiency: Streamline communications with advanced call management and routing features.
Professional Image: Maintain a consistent and professional appearance with personalized customer interactions.
Scalability: Easily scale the system to accommodate business growth with the cloud-based infrastructure.
Flexibility: Work from anywhere with mobile and desktop applications, ensuring business continuity.
Cost-Effectiveness: Optimize communication expenses with competitive pricing and integrated solutions.
CallSwitch One provides a robust and versatile communication solution for businesses of all sizes, enhancing efficiency and customer service capabilities.
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